Difficult Conversations — Saying the Hard Thing
€19.00
A free course from Abdiqani Halbeeg, an AbdiqaniGroup brand. English and Somali in one file.
The thing said late is always harder than the thing said early. How to prepare, open without putting the other person on the defensive, say it plainly and then stop talking, and stay steady when they get angry or cry.
Includes disagreeing with a manager, an angry patient or customer, apologising properly, and when a conversation is not the right tool at all.
30 slides. English first, Somali after it.