Customer Care on the Phone
€19.00
A course on business calls, for anyone who answers the phone for a small business, a care agency, a daycare, a delivery or taxi firm, or a family business. Running a call well when all the caller has is your voice. Written for people who take calls in a second or third language.
Modules: Why the phone is harder - Your voice as a tool - Running the call - Calls you make - Voicemail and messages - Difficult calls, and closing well
30 slides. English and Somali in the same file.